Terms & Conditions

During the tour, food specially prepared for you by our own professional cooks will be provided. Meals include morning breakfast, lunch, evening tea/coffee & dinner OR meals served directly from Hotels/Restaurants depending on the destination.

After getting down from the train, all onward journeys will be conducted by 2*2 luxury AC/Non-AC bus only.

Although published hotel names are provided for each tour, we reserve the right to change hotels due to unavoidable circumstances and provide alternative accommodation of similar standard. No refund shall be allowed for hotel substitutions.

During the entire tour (except train journeys), our staff will assist in carrying your luggage. However, Genord is not responsible for theft, loss, or damage to luggage under any circumstances.

Passengers are advised to co-operate with our tour manager in all respects to ensure an enjoyable tour.

If due to reasons beyond our control (riots, floods, political unrest, strikes, accidents, natural or man-made calamities), the tour itinerary is changed or extended, additional expenses incurred must be borne by the passengers.

Personal expenses including GST, tips, cold drinks, horse riding, boating, laundry, cable car rides, room heater charges, taxi fare, mineral water, personal insurance, and medical expenses resulting from accidents.

If passengers have complaints regarding hotel, bus, or train services, they must inform our head office immediately by Phone or WhatsApp (+91 98300 84317) so issues can be addressed on the spot.

Bookings are confirmed upon paying 30% of total package cost per person (higher class train/air ticket difference must be paid in advance). Out of this initial deposit, ₹5,000 per person is strictly non-refundable and non-transferable.